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December 25, 2023

SAP Cloud for Customer

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SAP Module

SAP C4C Course Content

1.Introduction

- - Introduction of SAP C4C
  - System Landscape
  - Tenant Landscape
  - SAP Cloud ARCHITECTURE and Strategy
  - SAP HYBRIS CLOUD FOR CUSTOMER – PRICING/Partner
  - Sales/Pre-Sales

SAP Hybris Cloud for Customer Project Implementation C4C10

- - Introduction to SAP Hybris Cloud for Customer
  - Working with SAP Hybris Cloud for Customer
  - Accounts and Contract Management
  - Product and Price Lists
  - Organization Structure
  - Territory Management
  - User and Business Role Management
  - Data Migration
  - Integration
  - Notification and Workflow
  - Personalization and Extensibility
  - Analytics Framework
  - Mobile
  - Solution Walkthrough and Test Plans
  - Preparing for Go-Live

2.SAP Hybris Cloud for Sales C4C12

- - Introduction to SAP Hybris Cloud for Sales/Marketing
  - Target Group
  - Campaigns
  - Lead Scores
  - Content (E mail templates)
  - Marketing funds
  - Lead Management
  - Partner determination procedure
  - Status management
  - DATE /TEXT MANAGEMENT
  - Opportunity Management
  - Quotation Management
  - Order Management
  - Activity Management
  - Visit Planning and Execution
  - Partner Channel Management
  - Sales Planning and Forecasting
  - Pricing
  - Account 360 & Sales Intelligence
  - Influencer Map

SAP Hybris Cloud for Service C4C14

- - Introduction to SAP Hybris Cloud for Service
  - Communication Channels
  - Service Levels, Categories & Work Distribution
  - Knowledge Base
  - Registered Products & Installed base
  - Warranty Management
  - Maintenance Plan
  - Resource Scheduling and Time Recording
  - Contracts
  - Templates & Reporting
  - Visit Scheduler
  - Case Management
  - ERP Integration
  - SAP Hybris Cloud for Service – Hybris Commerce Integration

3.Interaction center/Customer service

- - ERMS
  - CTI
  - CHAT
  - SMS
  - Gmail integration
  - Groupware Integration
  - Social Media Messages

SAP Hybris Cloud for Customer – Integration C4C50

- - Integration Overview
  - Introduction to SAP Hybris Cloud for Customer Integration
  - Integrating SAP Cloud for Customer with SAP ERP using SAP Process Integration (SAP PI)
  - C4C integration with ERP using SAP HANA Cloud Integration
  - Configure Integration in Cloud Solution
  - Communication set Up
  - Communication Arrangement
  - Maintain ERP Number Ranges
  - Perform Code List Mapping
  - Create ID Mapping
  - ID Mapping using the Microsoft Excel Template
  - Data Load Phase: Perform Initial Data Load
  - Data Load Phase: Perform Delta Load
  - Monitor Phase: Monitor Message Flow Across Systems

Integration Process of Sales & Service

- Account 360 Overview
- Integration Opportunity Follow Up Document in ERP
- Opportunity with Customer Quote Processing in ERP
- Opportunity with Sales Order Processing in ERP
- Creation of Sales Quote Follow Up Document in ERP
- Creation of Ticket Follow Up Document in SAP ERP
- External Pricing Produces Real Time Price Request

Course Content

About the instructor

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106 Courses

4 students

Durations:

Lectures: 0

Students: Max 0

Level: Intermediate

Language: English

Certificate: Yes